VelvetComfort.in is an affiliate content website. We don't sell, stock or ship products, so we don't process returns or refunds. Every return is handled directly by the retailer where you completed your purchase (Amazon, brand stores and others).
How to start a return
- Open your order on the retailer's website or app.
- Choose "Return" or "Replace" and pick a reason.
- The retailer will arrange pickup or drop-off as per their policy.
- Refunds are credited to your original payment method by the retailer.
Typical return windows (varies by retailer)
- Amazon: 7–30 days on most apparel and beauty items, depending on the seller.
- Other retailers: see the return policy on their product page.
Hygiene exceptions
Across all retailers, the following are generally non-returnable once opened or worn for hygiene reasons: panties, swimwear, condoms, lubricants, intimacy toys, opened skincare and personal-care items. Please check the retailer's product page before ordering.
Wrong / damaged item
If a partner retailer ships you the wrong or damaged item, raise the complaint directly with them. Most offer a free replacement within 7 days of delivery.
Site issues
If a product on VelvetComfort.in shows a wrong price, broken outbound link or wrong image, email care@velvetcomfort.in and we'll fix the listing.